31bd's Privacy Policy — Our Commitment to Protecting Your Information

Section 1

Introduction and Scope

31bd (referred to hereinafter as "we", "our", or "the platform") is an operator of online casino and betting services, providing digital entertainment to users in Bangladesh. This privacy policy ("Policy") applies to our website, mobile version, and any related services.

When you register with 31bd, use our services, or contact us in any way, you are considered to have agreed to the terms described in this Policy. We therefore ask that you read this document carefully.

The purpose of this Policy is to transparently inform you about what data we collect, why we use it, and what steps we take to protect your privacy. Your trust is our most valued asset, and we are always committed to maintaining it.

Section 2

The Information We Collect

31bd collects and processes various types of information in order to provide its services. This information comes from two main sources — what you provide directly, and what is collected automatically through your use of the service.

2.1 Information You Provide

During registration and account management, you provide the following information:

• Full name and date of birth (for age verification — only users aged 21 or above are eligible)
• Email address and contact details
• Account username and password
• National ID card or passport details (when identity verification is required)
• Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, Upay, or bank transfer
• Records of communication with the support team

2.2 Automatically Collected Information

When you use 31bd, certain technical information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time of site access, duration of visit, and list of pages viewed
• Game play history and betting activity
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also receive information from trusted third parties, such as identity verification service providers or payment processors. This information is used only for necessary purposes and is always stored securely.

Section 3

Purposes of Data Use

31bd uses your information only for the following legitimate purposes. Your data is not processed for any additional or unrelated reasons.

For communication purposes, we may send important account-related notifications, security alerts, and transaction confirmations to your email. Your consent is required for marketing communications, and you may withdraw it at any time.

Section 4

Sharing Information with Third Parties

31bd does not sell, rent, or transfer your personal information to third parties for any commercial purpose. However, certain information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted technology partners who provide specific services on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, cybersecurity, and game software providers. These partners are given access only to the information needed for their designated tasks and are contractually bound to meet our privacy standards.

4.2 Legal Authorities

If required by a legal obligation, court order, or valid request from a government authority, 31bd is obliged to provide information in accordance with applicable law. In such cases, we endeavour to share the minimum amount of information necessary.

4.3 Fraud Prevention

Specific information may be shared with relevant authorities where necessary to prevent money laundering, fraud, or other unlawful activity.

4.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance and the same privacy protections will be maintained.

Section 5

Cookies and Tracking Technologies

Cookies and similar technologies are used on the 31bd website. Cookies are small text files stored on your device that help us improve our services.

5.1 Types of Cookies

• Essential Cookies: These cookies are necessary for maintaining login sessions, ensuring security, and enabling core functionality. They cannot be disabled.
• Functional Cookies: Used to remember your preferred language, game settings, and similar preferences.
• Analytics Cookies: Used to understand which parts of the site are used most, helping us improve our services.

5.2 Cookie Controls

You can control or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the site.

Section 6

Data Security Measures

31bd applies internationally recognised technical and administrative security measures to protect your information.

While we maintain the highest security standards, no digital system is entirely free of risk. We therefore encourage you to use a strong password, change it regularly, and never share your login credentials with anyone.

Section 7

Data Retention Period

31bd retains your information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by legal obligations.

• Information for active accounts is retained for the entire duration the account remains active.
• Financial transaction records are kept for a specified period after account closure, in accordance with applicable law.
• Customer support communication records are retained for the period necessary to resolve issues.
• Once legal requirements have been met, data is securely deleted or anonymised.

Following a request to close your account, we arrange for your personal information to be deleted as quickly as possible, though certain data may be required to be retained for a defined period for legal or regulatory reasons.

Section 8

Your Rights and Controls

As a registered user of 31bd, you have the following rights over your own information:

8.1 Right to Access

You may request at any time to know what information 31bd holds about you. Contact our support team to make this request.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may have it corrected. This can be done through account settings or by contacting the support team.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. Please note that some data may be required to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to your information being processed for marketing communications or other specific purposes, and may withdraw your consent.

8.5 Right to Data Portability

You may request a copy of your personal information in a structured, readable format.

To exercise any of the above rights, please contact our support team. We will verify your request and endeavour to respond as quickly as possible.

Section 9

Protection of Minors

31bd strictly provides services only to users aged 21 or above. We do not knowingly collect or process any information from minors (those under the age of 21).

An age verification process is carried out at the time of registration. If we become aware that a minor has created an account, that account will be immediately closed and the associated information will be deleted.

If a parent or guardian suspects that their child is using this platform, please contact our support team immediately.

Section 10

Changes to the Policy

31bd may update this privacy policy from time to time. The policy may change in response to service improvements, legal changes, or the adoption of new technologies.

For significant changes, we will notify you in advance via your registered email address or through a notice on the site. Continued use of the service after any changes will be considered acceptance of the updated policy.

We recommend that you visit this page regularly to read the latest version of the policy.

Section 11

Privacy Contact Information

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us using the following methods:

To learn about our other policies and terms, please also read the Terms & Conditions and Responsible Gaming pages.